Bookings/cancellations: your place on a Native Hands event is secured by booking and paying in advance, in full.
No refunds are available if you’re unable to attend an event you’ve booked on, sorry. Bookings are not transferable from one event to another. However, if you’re unable to attend and want to give your place to a friend that’s fine; just get in touch to let us know their name and contact details.
I wish I could offer a refund to all of those who ask in relation to illness, family emergencies, bereavement, injury, etc. However, running these events as a sole trader I regret I’m not able to underwrite these kinds of costs. When booking with Native Hands, you’re buying a ticket for an event, just as you would be for a music festival etc, where it’s accepted practice that refunds/transfers are not given.
In the unlikely event of Native Hands cancelling the event, you’ll receive a full refund.
Gift vouchers: if the cost of the event you wish to attend is less than the value of your voucher, no refund or credit will be possible; a voucher can be used only once.
Once you’ve received booking confirmation for your chosen event we consider you fully booked onto that event. No refunds/credit/transfers can be given if you cancel or fail to attend when using a gift voucher. Gift vouchers are valid for one calendar year from purchase date.
Age suitability: Native Hands events are designed for adults, unless otherwise stated (as in the case of Family Wild Pottery, which is for age 7 and up). However, 16-18 year olds are welcome on all events if accompanied by a responsible, participating adult. Please get in touch before booking if you have any queries regarding age suitability.
Accessibility: most Native Hands events take place in the woods and involve foraging and physical activity. Therefore a certain level of physical ability is required. Our aim is to make our events accessible whenever possible, within the context and limitations of a woodland setting. If you have mobility issues or other physical needs please get in touch prior to booking, and we’ll do our best to accommodate you.
Dogs are not permitted at any Native Hands event.
Alcohol: please do not bring alcohol (or any other intoxicant) with you to any Native Hands event.
Other questions? please see our FAQ page